Legal · Cookies
Cookie Policy
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our marketplace is used.
Effective: 1 June 2026 · Last updated: 1 June 2026
This Cookie Policy explains what cookies are, what types RepairOTG uses, and how you can control them. Essential cookies are required for the platform to function; all others are optional and can be declined or withdrawn at any time.
Contents
What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to website operators. Cookies cannot harm your device and do not contain personally identifiable information by themselves, though they may link to it. Similar technologies — such as local storage and session storage — work in a comparable way and are also covered by this policy.
How We Use Cookies
RepairOTG uses cookies for the following purposes:
- Authentication — keeping you securely signed in to your account
- Preferences — remembering your theme and display settings
- Security — detecting fraud and protecting against cross-site request forgery
- Analytics — understanding how visitors use our marketplace so we can improve it
- Performance — measuring page load times and identifying technical issues
Categories of Cookies We Use
We classify the cookies we set into four categories:
These cookies are strictly necessary for the platform to function and cannot be disabled. Without them, core features like sign-in, bookings, and secure account access would not work.
| Cookie Name | Purpose | Duration |
|---|---|---|
rotg_auth | httpOnly session token — authenticates your account | 7 days |
rotg_csrf | Cross-site request forgery protection | Session |
rotg_store | Remembers your active store context | 30 days |
rotg_consent | Records your cookie consent preferences | 12 months |
These cookies help us understand how visitors interact with RepairOTG. All data collected is aggregated and anonymised. Disabling these cookies does not affect platform functionality.
| Cookie Name | Purpose | Duration |
|---|---|---|
_rotg_session | Tracks anonymous session behaviour for analytics | 30 minutes |
_rotg_uid | Anonymous user identifier for repeat-visit analytics | 12 months |
These cookies enable enhanced functionality — such as remembering your last-searched location or preferred repair category. Disabling them means some convenience features may not persist between visits.
| Cookie Name | Purpose | Duration |
|---|---|---|
rotg_prefs | Stores display preferences (theme, sort order) | 12 months |
rotg_loc | Remembers your last-searched location | 30 days |
We may use third-party service providers (such as analytics providers) that set their own cookies. These are governed by the respective third party's privacy policy. We only allow third-party cookies from vetted providers and only for the purposes described in this policy.
Your Cookie Choices
You have full control over non-essential cookies. You can manage your preferences in the following ways:
- Cookie banner — when you first visit RepairOTG, you can accept or decline optional cookie categories via the consent banner at the bottom of the page.
- Browser settings — all major browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from signing in. See your browser's help documentation for instructions.
- Contact us — email privacy@repairotg.com to request changes to your stored consent preferences.
⚠️ Withdrawing consent for essential cookies will sign you out and prevent you from accessing authenticated features of the platform.
Do Not Track
Some browsers offer a "Do Not Track" (DNT) signal to indicate your preference. Because there is no consistent industry standard for responding to DNT signals, RepairOTG does not currently alter its data collection practices in response to browser DNT signals. However, you can control your tracking preferences directly through the cookie settings described above.
Updates to This Policy
We may update this Cookie Policy from time to time as we add new features or as regulations change. Any material changes will be communicated via email or a prominent notice on the platform. The date at the top of this page reflects when the policy was last revised. Continuing to use RepairOTG after changes take effect constitutes acceptance of the updated policy.
Questions about cookies or tracking?
Our privacy team is happy to help.